We stayed two nights, the room was spacious. Unfortunately, the room was near the stairs and lift, which had a hard floor. The constant noise of the lift, the heels tapping on the floor and suitcases being wheeled along made the room terribly noisy. Constant chatter of people coming and going, as of course everyone used this area made for broken sleep and no lay in. On checking out, we were extremely disappointed when relating our issues to be told that "I know I have slept in that room, it is really noisy". This begs the question as to why, as paying guests, we were put in that room.

Didn't check in until at least 9pm and the check in process was fairly straightforward. Some rooms are located quite a long walk away, especially with heavy cases, and to find you room key doesn't work when you get there is frustrating. I ordered room service but it never arrived. I tried calling to chase, and calling to cancel but noone ever picked up. Then through the night the noise was awful from the street. I was lucky if I got 3 hours sleep. Breakfast was not great especially having been charged £30 for it!