I was able to book this room at a really good price as a Redi Points Member. Had this not been the case, I would have been really upset. The room itself was lovely and large - a beautiful king bed. Linens had been updated as had the furniture and bathroom. There was also a lovely large desk in the room that gave me LOTS ot space. So, what were the issues .. general lack of upkeep. The TV had not been properly programed, so you could not watch it. The deadbolt on the door stuck. As I was unloading all my stuff (I have a LOT of stuff) , I didn't think I would get the door open a second time. However, the worst part was that the floor was DIRTY. I book Red Roof Inns as the hard surface flooring is a real plus for me..I don't know the last time this floor was wet mopped.

Upon check in, I was greeted by Neoshi at the Front Desk. She was very professional, efficient and informative. After visiting the hospital, we had to stay in the area for follow up. Neoshi showed empathy, compassion and understanding of our situation. She was kind enough to offer us a hospital rate. The hotel staff, especially the housekeepers assured the room was clean, had the necessary toiletries and comfortable. I would recommend this hotel to anyone visiting Rockford, IL.