Nice Lobby.

Customer Service Bad - No one at the desk overnight and then comes out with sneakers on

Room Dusty and Dirty

Bathroom Nasty . Shower head needs cha

Alan Wagner needs another job, not running the hotel “operations”

After missing our cruise leaving from Port of Canaveral (flight delays), Carnival sent us to this hotel for the night. Thinking that we would be spending the night in the airport, this was a pleasant surprise. The free shuttle came quickly and both men, the driver and the man at the desk, were very nice. We were kind of still in shock at that point. Anyway, the room was a blessing! So comfortable with anything that you would need. Another blessing was a wonderful meal at the hotel restaurant. Our waitress was so nice and the meal was delicious! My husband got a hamburger with french fries and I got a turkey sandwich with french fries. Sorry I don't have the official names of our meals, but it was all perfect and hit that spot that needed comforting. The meat was cooked perfectly, the french fries were really unique and favorful, the beer was cold, and that glass of Moscato was needed. We had a restful night finally knowing that we had a flight for the next day. We appreciated the available computer and printer. In the morning the shuttle was right on time. I wish I had gotten names of everyone, as I always do, but it was such a different experience for us. Many thanks for making us feel welcome. We highly recommend this hotel convenient to the Orlando airport.