Had an issue with my reservation. I had emergency surgery and could not make it..Tried to move my reservation, was told I had to give them my credit card info again. Which I thought was weird. I asked for an email confirmation, never got it. Called back and was told it was impossible to move reservation and the manager was extremely rude. Asked to speak to corporate and she said she was corporate. Asked to speak to her boss and she said she is the boss?? What did they do with my credit card info?? Wife and mother in law stayed there. No soap, lotion or shampoo. Called front desk, did bot bring any up. No coffee,cream or sugar, no cups in the room. Reserved a king bed gotm2 queens?? For the money a total rip off. You should get what you pay for!!!!

I am here in Phoenix for work. I returned to my room after a long day of travel, ready to unwind and go to sleep. Instead, I am being "treated" to noise pollution from a loud, terrible wedding band on the outdoor deck at the hotel. I was not warned about this at check in or asked if I'd like to be on the other side of the building. The hotel management should be embarrassed. This is atrocious. I would leave right now if I could.