I recently stayed at the Residence Inn in Homewood. I have been staying at Marriott properties for over 20 years, and will exceed 75 nights this year alone. This is the first time I have ever written a review, but was so appalled by my experience, I felt it necessary. This property is the absolute worst Marriott branded property I have ever stayed in. The entire property is dated, the rooms had a strong musty/mildewy smell, and the public areas have trim work hanging off as if the property has never been maintained. To add insult to it, the hotel charges for items that most Marriott properties are complimentary, like WIFI, (despite being a lifetime Marriott elite member) I asked that the hotel management call me, and got zero response. I also called Marriott, and asked that they have someone call me. I received an email telling me to have a nice day and safe travels. This property is truly one of the worst I have stayed in. I wish I had read reviews on the property prior to booking. I have had great experiences with Marriott, however their blind eye to this property makes me question my loyalty to their brand.

First things first. They did their best to accommodate me and they met me on the rate that I needed for the months long stay. I was and remain very grateful for that.

The property is ok. Not great. Not horrid.
It’s at the end of a row of hotels that they themselves had seen better days. It is along the highway and therefore easy to get to. Met some very nice people there. People who like me were there for extended work trips, families, and the just passing through group.
It does get a little difficult on the weekends. Lots of loud groups and not a lot of quiet. One time late on a Saturday night I was told by several people that I needed to go to another entrance to get to my room. Not employees mind you. Guests. Or guests of guests.
Well, I didn’t go around. I went straight in. While nothing came of it, the incident was disconcerting.

The largest sticking point has been billing issues. Like I said at the top the property worked with me not only on the rate but being able to get in a larger suite. That was great. But the billing issues continued after I checked out. I have no idea how or why and neither the hotel nor my credit card company have been able to clear it up.
It’s disappointing to be sure but hopefully won’t linger.