After spending a little over two months at this hotel, I am writing this review to recognize some of the employees for their exceptional customer service and/or for their act of kindness! A big shout out to Rosie and Theresa for working together to manage the laundry room and for keeping up with house cleaning. Both were very accommodating to my needs and they went over and above to send me a special treat on my birthday. This is a very busy hotel and they were constantly hustling and serving the customers in a very polite, genuine way. I would also like to recognize food service for their hard work in keeping the breakfast area filled with food and keeping the area clean. Lastly, a big thanks to Erika at the front desk for managing my folio on a weekly basis for business purposes. The hotel is very nice, clean and they have good size rooms. The location is walking distance to everything. Lots of restaurants that turn into night clubs after 9/10pm, Old Town Sac is about 2 miles and 12th and K is about 2 blocks and it's a fun place to walk and eat.

I am a Marriott gold member but I got probably one of the worst rooms in the hotel. I asked for an upgrade that I should be entitled to without having to grovel but was told that no upgrades were available. I was put in a studio that was worn and dirty even though the app on my phone said that both one and two bedrooms were available for the night. I even offered to pay in cash or points to upgrade (which defeats the purpose of earning gold status) but the very rude front desk lady told me neither the one or two bedrooms were available even though I showed her on my phone they were both available. What is the purpose of earning elite status if you can never use the benefits? I’m over it. I could have booked the two bedroom that I really wanted but again if I always pay for the larger rooms what is the purpose of earning loyalty points. I really didn’t appreciate the front desk lady’s snooty attitude with me either. Made me feel like I was groveling for something I actually earned. As for the hotel, it was one of the dirtiest Marriott property I have stayed at in awhile. The sofa bed was full of food crumbs, popcorn, kids toys, and accumulated grossness. The carpet was stained. The couch cushions smelly. And they left the last guests nearly empty bottle of vodka in the kitchen. Ick. The AC fan points directly at the head of the bed. Poor design. And it rattles. I’d drive farther to another property before staying here again. And totally rethinking the Marriott loyalty after this experience. I’m over being denied benefits promised by the program and then made to feel like a beggar if I ask.