We stayed only one night at the Ritz Carlton and were stunned from the hotel and especially the warm hospitality we experienced. Check in was overwhelmingly friendly. All facilities were explained, as gold members we got an upgrade to a pool access suite and we were guided to our room by a German speaking member of the team. Our room was lovely decorated really huge with around 100 sqm, pure luxury even a personal letter of the GM was waiting for us. We loved the lagoon access a lot. So comfortable to rest on your own terrace and swim right in front of your door. Food wise we had room service for lunch and visited their Spanish restaurant for dinner. Both outstanding in quality. Breakfast was exceptional too. So many things to choose from, made it difficult to stop eating. The most impressive about this hotel are the Ladies and Gentlemen of the Ritz Carlton. All of them made us feel like home not in a hotel. Thank you very much for this outstanding service. We will be definitely back.

Wonderful luxury hotel. Amazing service and large range of food choices on site including an extensive buffet breakfast. Shuttle service to Bali collection was infrequent but finding and using taxi was great. Beautiful room, well maintained. We found mould in our shower on the first day - whilst not ideal this was quickly cleaned up. Toddler loved the kids club and nanny service. Beautiful white sand beach and pool area. Lots of activities - wife enjoyed the cooking class in particular.