From initial check in via app on my smart phone, text messages requesting items and needs, to interaction at the front desk, the hospitality was phenomenal. I would have given this hotel a minimum of 4 stars. Unfortunately service doesn't make up for the other issues with this hotel.

Room sizes are nice and well kept. Hotel was super clean and in a safe area of Irvine. Super conveniently located to South Coast Plaza Mall and other shopping areas including Newport Fashion Island.

On this stay I was on the 4th floor. During the afternoon while I was working on my laptop, I felt a vibration noise in my ear. The type of noise that is cause by deep subsonic level vibration that you can barely hear but feel due to the vibration. I thought maybe I was hearing things and it was me but when I looked at the bottled water I had sitting next to me there was clearly a vibration throughout the hotel causing the water in the bottle to ripple and vibrate inside. I called the front desk and the a gentleman answered. I asked him about my concern and the disturbance the vibration was causing, and he initially replied "Vibration sir?" Then I described what I had heard and seen and then immediately his response changed to "Oh i'm very sorry sir, this our fault. You see when this hotel was built and we had our washer installed it has caused the sound/vibration since the first day. I'm so sorry we should have told you about this when you checked in." I wouldn't expect anyone to have to inform me of a problem that didn't fix or couldn't fix but what a bummer. I usually love Marriott hotels. This is one I will be staying away from.

Parking is $15 per night. Never understood why hotels charge their own guests daily parking while patronizing the hotel.

The location of the hotel was perfect if you are flying out of the John Wayne Airport in Santa Ana. The staff was helpful, also the complimentary breakfast was good and had a lot of variety, but there were a lot of patrons in the mornings dining.