The room was clean and spacious. Everything was fine. The breakfast is very good with fresh fruit and berries. Having a refrigerator and stove top was great! Laundry facilities are very good. the hotel is close to the Greater Philadelphia Exposition center.

I stayed in this hotel for two nights for work in the area. I arrived around 3pm on a monday. I was given a room on the 4th floor. I got off the elevator and immediately was hit by a smell as if something plastic was melting or had burned. I got to my room and it wasn't as prevalent so i ignored it. I got back to my room the second day after work and immediately was hit with an overpowering odor of some type of exhaust or chemical odor on the floor again. I approached my room door and the odor was so overpowering that my eyes were burning. I got inside my room and called the front desk. I advised the clerk what i smelled. He said nothing burned gas in the hotel but would "send someone up." Several minutes later, a maintenance worker knocked on my door and proceeded to explain to me that nothing ran on gas. He told me that my stove was electric. I asked if he could smell the overpowering odor in the area. He denied smelling anything but commented that the "chemical" smell was due to the gas workers staying in the hotel. He said he was "used to" the smell and left. So, other than the overpowering chemical smell apparently caused by their own guests, how was this hotel? well, it appears that attention to detail is lost on their management because I've read other reviews complaining about the odor in the hotel and cleanliness of the property. In each review, management offers the canned response that they are sharing this with their team so that they can fix it. Well, it appears it isn't being shared or being fixed. I found the hotel in need of attention. The elevator looks like it hasn't seen a vacuum in weeks or months. It was filthy. The room I stayed in (421) had a huge stain on the carpet right in the kitchen area. There was no shade on the light in the bathroom and the bare bulb was showing. The bed mattress needs flipped or replaced because it was concave. The sales manager left a note for me on the door that I got when i returned to the room the second day and said if i needed anything to contact her. I emailed her about the odor of the hotel. I got the typical canned response that is seen in previous reviews on here. I was told to contact her next time I come there so she can upgrade me. As an IHG Platinum member, they should be upgrading me anyway. i shouldn't have to ask and be rewarded an upgrade after pointing out their failings. It is disappointing to see a property that seems unwilling to respond to valid complaints by addressing the actual issues. You cant just continue to say you are going to address issues without actually doing it. Would I return here? No. Not unless changes are made.