Took a short cab ride from Haneda airport to our hotel. The doorman opened our door and welcomed us warmly and took care of our luggage. After a long flight, the greeting was much appreciated. We are a family of 5; consisting of my wife and 3 boys aged 12, 9 and 4. Entering the lobby, we were blown away by the grandeur. We do not know much Japanese, but all the staff were so helpful and accommodating. Our room seemed a bit dated, but it was spotless clean and fresh. The attention to detail and service was on another level. The selection for breakfast for Platinums and above were spectacular. Service throughout the hotel was above expectations. In my opinion this location was a perfect starting point for our many adventures in Tokyo. Only one train stop away from busy Shibuya. It's very quiet at the hotel yet so close to the action. The bottom floor walkway to the train station was a bonus, especially when it rained. Motorized walkways going to and from the station were greatly appreciated. The hotel was busy as the World cup of rugby event was going on. With the extra crowd, we were always felt welcomed and all the staff were kind and professional while controlling the extra bodies. We definitely want to come back soon!!

I’ve stayed at the Westin Tokyo several times and it has been one of my favorite Tokyo hotels.
This is the first time I’ve stayed at the Westin since Starwood merged with Marriot and unfortunately there were some noticeable differences. The rooms were still great and we got a Tokyo Tower view which was spectacular. The lobby was decorated for Christmas in early November and also was magnificent. The location is about a 10 to 15 minute walk to the train station which gives you access to all of Tokyo and there are lots of great restaurants around the Ebisu station. All of this was still great but the service seemed to have changed. A lot of the top notch employees were gone and there were many at the concierge desk who were not helpful nor did they seem to care to be helpful. The outstanding concierge was Nami who went out of her way to help with directions. The first night at the lounge was so full for Cocktail Hour that there were no seats available. Platinum member or those paying for lounge service should get it. We tried the French restaurant for breakfast one morning and there was nobody to seat us. We ordered and waited 45 minutes and no breakfast ! Others were served but we never got our food so we left and went to the lobby breakfast buffet which was good but very crowded. Several of the servers and chefs at the breakfast buffet also were not very friendly. Things have changed at the Westin Tokyo and not for the better. Not sure I would stay here again.