I have been extremely happy in the past staying at the Westin Wilmington. I don't know what happened in the last couple of years, but my latest experience this past weekend was not good. The public areas (guest room hallways and ground floor bathroom) were filthy. As for the suite we'd booked, it took four calls down to the concierge to get what we needed. There were three of us in a room, and only one bed. We thought the sofa would have a pull-out, but it didn't. Ordered a rollaway and came promptly. But without sheets or pillow. When we wanted a few extra packets of coffee for our room the next morning, we were told "only two packets are complimentary -- you have to buy coffee from the restaurant if you want more." The kitchen (not stocked, by the way -- no silverware, no glassware, etc... why have it?) had no trash can; as a matter of fact, the only trash can found was in the bedroom and a small one in the bathroom. Highly disappointed. So my rating went from 5 stars to 2.

Locale, service, amenities and good food. This place has it all!

Nestled in a riverfront area, not immediate on the river front but pretty dang close, this Westin is enthralled with restaurants, breweries, a beautiful river walk that goes for miles and much more.

Everyone at this location is very pleasant and professional. The amenities are what you would expect at many Westin’s to include the restaurant. The rooms are clean and comfortable. This is my go to hotel in this area.