Good first -
Location was awesome. Less than 10 minutes to just about everywhere we wanted to go. Super close to Merchant square (less than 7 minutes) and lots of options for delivery too if you want.
Our room was clean and well appointed for a studio. The layout was a little weird that you walked in right to the foot of the bed, but my architecture degree is showing on that complaint.
In the winter months, the pool is heated. We thought it would be fun to take a swim - but its not THAT warm lol. In warmer months it would be a big plus. We ended up cozied up on the Adirondack rocking chairs by the fire pit.
The majority of the staff we interacted with were delightful. Parking was easy. And even though we were in a studio, we had access to a washer & dryer. I love going home with almost no dirty clothes.
The Bad -
After check-in you're sent to a second desk to get your parking pass. I've been an owner for 11 years and "parking pass" is a synonym for pre-sale pitch. They have disguised these as Owner Updates.
Well the woman goes to start into the the spiel and I say " I appreciate your time too, but I've been an owner for over 11 years and we just got an Owners Update in April when I was in New Orleans"...She goes on pressuring me to attend at either 8 am (I'M SLEEPING IN ON VACAY) or 11:30 am (We have reservations at Go-Ape for ziplining). She continues on because I obviously don't know the company went public and there have been changes ....In my head - the company went public last year and I've gotten those updates, mailings and emails. We had booked massages at 4pm and its now 3:30 and I said we really just want to enjoy our romantic weekend away from the kids and we don't want to attend. "Are you declining then" she snaps. "At this time yes we're delined, but we'll be back at Governors Green (also a Wyndham Resort) over Christmas and we may have time then" She then RUDELY starts typing in and narrating...."no it's fine. You've DECLINED. Let me type that in. D. E. C. L. I. N. E. D" She goes and spells out decline, demeaningly giving me sass while her MANAGER looks on. She hands me my parking pass and I ask if I can also have a local map, they usually keep those at the same desk. "Don't you already know everything" she snaps back.......and her manager hands me a map. "Thanks. These are helpful" I respond. Leaving. Because my momma taught me if you don't have anything nice to say, you shouldn't say anything at all. It was an incredibly off-putting, demeaning reaction from sales. No thank you, means no thank you.
This is the second resort I've had a bad experience at for Sales. The other was Bonnet Creek in Disney where we were berated by the sales lady for not "investing more money into our Wyndham Ownership. You CAN AFFORD IT" she had snapped at us then.
I really love the resorts, size and locations when vacationing with my family, but I don't like be berated. I'll be skipping guest services at Governors Green after that rude interaction.
