Very poor customer service. Arrived after traveling all day with our two year old and told our room wouldn’t be ready until 4 or 5 o’clock even though I notified of our arrival time at 1 (and we didn’t get here til nearly 3) and titanium status is apparently meaningless. It is now after 5 and we’ve been told there are people in our room until 9pm and they are sold out so nothing they can do and they don’t seem to care. Definitely not a family friendly or customer service oriented hotel.

This Sheraton recently was renovated (formerly a Marriott Courtyard) and the resort is very comfortable. The pool area is very nice with 2 pools, a large hot tub, and plenty of umbrellas! Lounge chairs, hammocks and umbrellas are also available on the beach. There is a daily resort fee ($20) but unlike many hotels includes self-parking. Bike rentals, morning wellness beach yoga sessions, fitness center & WiFi are also included in resort fee. Coin operated laundry is available and detergent can be purchased in the lobby. We enjoyed our stay and the location was convenient. Having a Longs across the street was convenient. Helpful & friendly staff. A quick response within 10 minutes to a slow draining tub was greatly appreciated! Also appreciated the convenience of many outlets & USB ports in the room. We’d consider returning.