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DoubleTree Resort by Hilton Hotel Lancaster

2400 Willow Street Pike, Lancaster, 17602, PA

2158 Reviews

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TripAdvisor Rating

4.0

2158 Reviews

Overview

by Kimberly Liu

The DoubleTree Resort by Hilton Hotel Lancaster is located in the heart of Lancaster County, just three-miles south of downtown and minutes away from the Harrisburg International Airport and Pennsylvania Dutch Country family attractions including the Amish Farm & House and Sight & Sound Theatre, as well as Hershey Park and Dutch Wonderland amusement parks. Onsite activities include a challenging 9-hole golf course, lighted tennis courts, a full-court basketball court, a Fitness Center, an indoor mini water park (complete with two slides, sprinkler and a palm tree!), an outdoor pool, walking paths, as well as a game room, playground and duck pound.

For families of all configurations, there are a variety of spacious and freshly renovated guestrooms and suites from which to choose. All rooms include family-favorite amenities such as free Wi-Fi, flat-screen TVs, high chairs and cribs (on request), and Neutrogena bath amenities. Suites feature separate living and sleeping areas, sofa beds, and desks, and some rooms include a whirlpool to relax in after your busy day. (Note that some rooms do not have tubs.) Babysitting services are available in the event that mom and dad wish to spend a special grown-up evening out. Kids will love the warm cookies frequently served upon arrival.

Guests enjoy dining onsite at the award-winning Willow Tree Smorgasbord, featuring favorites like pot pie, buttered noodles and fried chicken; extensive breakfast, lunch and dinner smorgasbords are offered seven days a week. Alternatively, dine at 24 Hundred Bistro, a contemporary casual restaurant serving breakfast, lunch and dinner daily; a children’s menu is offered. In warmer weather, enjoy dining on the terrace overlooking the Willow Valley Golf Course.

For more information, read about DoubleTree Hotels & Suites.

Our Editor Loves

Close to Hershey Park and Dutch Wonderland amusement parks
Mini indoor water park
Onsite dining for families

Family Amenities

Babysitting
Cribs
Kitchenettes
Pool

Reviews

Great pool area, nice staff, but generally seem understaffed and overworked

by Mmmmmllllllll

We stayed at the Doubletree for less than 24 hours for a wedding. The hotel was full and we couldn't check in when we arrived (2 hours early). But I had already planned ahead and asked them if we could have a pool pass if we couldn't check in early. We enjoyed the jacuzzi and napping by the pool instead of killing time somewhere else. The wedding was 4 pm, same time as check in, so we were getting ready to dress for the wedding in the locker rooms when we found out our room was ready an hour early, which we appreciated. Room was nice, bed extremely comfortable. Breakfast next morning chaotic and understaffed. Our waitress was a hero, but could not keep our large group supplied with coffee -- not enough staff. No staff by the pool or in the fitness center (and this is a resort?) It's possible they have trouble hiring staff out in the middle of nowhere in PA, but if the resort is choosing to hire so few staff they might want to rethink it.

The staff we did meet were terrific and did all they could to accommodate us and our large wedding group.

Disappointed

by N3770UXangelac

After hearing about Willow Valley Resort and knowing this was the replacement hotel I was expecting much more but was disappointed. We had a small suite and the rooms were small and sofa cheap, too low and uncomfortable. One caraffe of coffee in the foyer for everyone in the place - ridiculous as it was empty each time I went for coffee. There were mix-ups that happened with those in charge and the clerks seemed overwhelmed. Yes, the scenery outside was beautiful and the meeting rooms very appropriate. Bed and pillows were comfortable. Need a coffee shop on site.