The owner, obviously takes pride in his place. He was there to check us in and also told us of the changes to visiting Hanging Lake and gave directions to the bus. Even though the hotel is on a busy frontage road, the noise wasn't too bad. We stayed on the second floor and the room was clean and nice. The price was great and we also booked a room for the return trip. We were on a vacation to The Grand Canyon and this was just a stop over. The owner was originally from the midwest and it shows He has great Midwestern values! A good family run business. I would stay there again

We had booked our room about a week in a advance with no issues. I recieved emails and it was added to my calendar that we were all set. We arrived at the property and were greeted by a rude blonde woman who told us our reservation was canceled due to the room in my name with my husband's credit card and that we should have received and email. I checked my email and had recieved the notification 40 minutes ago from booking.com so around 645pm No emails from hangin lake. I feel an email the day of check in is not sufficient, especially if you are driving with limited service, maybe a phone call would be better. The lady was very rude and told us they were all booked and that was that. We wanted to try a cute motel this trip but luckily ended up in the Hampton Inn! Cute place we were bummed we couldnt enjoy it!