Stayed for my second, and last, time at this Holiday Inn, which is convenient to where I need to work. Slow check-in and the front desk is understaffed. I reported a runny toilet and then had to report again. Finally, the flapper valve was replaced and the old one was really bad. The hotel would rather have runny toilets than maintain flapper valves. My second day at the hotel the cleaner skipped my room. I insisted at night when I got back to have my room cleaned. They didn't have a cleaner on staff but the person bringing me towels told me that I was the second complainant that day who didn't have the room cleaned. When I reported and said that I wanted the front desk person to put this complaint on the record and I asked if she heard me when she didn't respond, she hung up on me.

My accommodation receipt had been split into two separate payments and I asked for them to be merged into one and to be ready on my checkout. Of course at checkout another huge line and I asked the lady if she had it ready. She didn't know anything about it. Given the choice between getting the printed receipt I was promised after waiting in a long line or getting to the airport on time, I chose the latter.

Breakfasts were terrible for a vegetarian. Oily, fatty cooked items and fructose-rich break products. Every frequent traveler appreciates healthy tasty options, which are in short supply here other than the fruit.

The hotel is surrounded on most sides by freeways and restaurants in the air are not great. The best thing about the hotel's location is its close proximity to DC Metro's Eisenhower Station and thus just a several-minute ride to DCA. However, I am done with staying at this place.

I travel to Alexandria often, the company I work for has a number of local restaurants. This is by far the worst experience I have ever had. I am a member of the hospitality industry and exceptionally understanding of service issues but the number incurred at this hotel have forced me to write this review. Upon returning to my room after a long day at work, I found that the maid had neglected to refill my coffee dispenser with pods for the next morning. I called down to the desk and was told they were now locked in a cabinet that no one in the hotel had access. I asked that they take them from a vacant room and bring them to me and was told this could not be done either. When I asked to speak with a manager as I found this hard to believe, I was put on terminal hold and no manager ever came. I then went to turn on my TV and could not get any channels. An "engineer" was sent to my room and he determined that the signal was too weak to reach my floor. Really? I then tried to log on to the WiFi and couldn't either. I believed that it might be an issue with my computer so again called the desk to ask who their WiFi provider was or their Internet Service Provider in the hope that I could get to a help desk that might be able to assist. I was again told that they did not know who this was and that there were often problems with their WiFi reaching the upper floors. Again, Really? All of this at an average price of $279/night. I cannot believe that this hotel still carries a Holiday Inn franchise. On top of all this, while not the hotel's fault, this address seems to be a black hole for ride share services. Every single one had issues finding me.