I stayed here during a trip to visit Charles Town. The check in team was super friendly and welcoming. The guy that checked us in offered lots of information on the hotel amenities. The room was well appointed and I appreciated the fridge and microwave in the room. The bed was comfortable and the room was plenty spacious for the two of us.

The breakfast was really good with lots of options. The winner was the automatic pancake machine!! It makes them to order so you don't get cold pancakes sitting on a warmer. They also had mini buttermilk biscuits and gravy! The only thing I would suggest is to find a better turkey sausage. The ones offered were grey and flavorless. The lady working the breakfast was friendly.

This will be my go-to hotel whenever I come back to Charles Town. I'm already planning another trip to visit the casino.

Hotel is very clean and the personal at the front desk go out of there way to make your stay rewarding. Additional kudos to the maid service. The continental breakfast is fantastic well worth the morning experience. My only problem was with the exercise area. One thread-mill was down, there is no water in the area and two out five days there were no towels. That said I still highly recommend the Holiday Inn Express. The staff were fantastic and the complimentary cookies were much appreciated.