by Julie Bielenberg
Right in the heart of the Big Apple is New York City’s Hotel Pennsylvania. This is a massive hotel, built in the early 1900s and now offering 1,200 rooms. The location is a big draw for families, as it is right across from Madison Square Garden, near Penn Station, one block from Macy’s flagship store, a short distance to Times Square, Broadway, Central Park and much more. The hotel has a modern gym, pets-welcome policy, onsite dining and more. There is self-parking for a charge. There are a variety of room options, but all come standard with Wi-Fi, premium TV and private bathroom.
Our Editor Loves
- Onsite dining
- Location and walkability factor
- Historic nature and character of the hotel
- Family Room 5+
- Free Wi-Fi
- Onsite Dining
I called and called for towels, face clothes. It took forever. Then housekeeping stopped answering the phone and if they answered I was hung upon. I saw a maid with a cart and ask for towels and she told me know I could not have any. She said I should wait. No rugs for the bathroom. Good location but that’s all. Overall poor service.
Customer service at this place is shameful.
I made a reservation on the hotel's website shortly after rotator cuff surgery, while still on pain meds. I meant to reserve a night 2 1/2 weeks in advance. Instead I managed to make it for the same night I booked in online. Considering I'm in Cincinnati and the hotel is in New York City, it was an obvious mistake, probably related to the pain drugs. I discovered the problem a week later and called the hotel immediately. I was told I needed to talk with the accounting department. I called everyday for a week, and sent emails explaining my situation to the accounting office and executive office. Nobody answers the phone in either office. Nor has anyone responded to me emails. What's worse, the wait time to reach an operator, who needs to transfer your call, is anywhere from 5 to 10 minutes. I've had to eat the charge for the room I couldn't possibly occupied. The absence of any reaction from the hotel is insulting, and wouldn't happen at any self-respecting hotel that cared in the least about their reputation.
I advise that you never go near this place.