Great hotel- spectacular views from SoHi rooms , beautiful room & bathroom, exceptional spa facilities. perfect location for walking around Soho/West Village.
Very polite and helpful staff- Mohendra at the front desk took great care of us.

This was by far Literally "the worst hotel Experience" I had in my entire life. Long story short, night shift Manager is rude and actually shouted at me when I was speaking politely! Their security guys are rude too! I was accused of being a liar, insulted and humiliated- by being shouted at- in front of my friend, hotel staff, and other customers by the manager.

I spoke with higher management just requesting an apology from the same guys that insulted me, and they said: "we will try our best to ask them to apologies!" and no one did !!

The bottom line here: if and only if you would like to be mistreated, insulted, ...etc, while paying for a "5 Stars Hotel" This is the place to be.