We have stayed here a few times before and probably will do again since it is convenient and often is good value. This time however although we stayed 3 nights the room was not cleaned or anything refreshed. We're not fussy and don't expect new towels and bedding every day but we did think that someone may have popped in to check if we needed anything.
The room was clean when we arrived (and reasonably clean when we left.....) hence the rating. However the questions in the survey were not relevant to cleaning during the stay. Go figure.
This time the room next door had their TV on until 3am. which was not conducive to good sleep. This is not a problem of the hotel though.

Found this to be a clean modern hotel with friendly welcome. Room nice and warm and hot shower. Lots of places to eat nearby and the station into Waterloo is across the street. Very convenient and free parking.