This hotel accepted a reservation for a smoking room earlier in the day but on arrival pretended they had never spoken to me despite me reading off the call time and number (216-303-7060) from my cell phone. They not only accepted the reservation but then went on to transfer me to some hard sell special deal which went on for several minutes. I then called 216-303-7060 again to confirm that the reservation of the smoking room was in their system and the woman I spoke with read it back to me including the fact that it was indeed a smoking room. Upon arrival, they stated they were no smoking rooms in the facility, pretended they had never spoken to me and played games. Very shady. Can't speak to other aspects of the hotel.

So i booked a double room twice .. And both times they could not find my reservation..so i finally got a room that was not a double.. They gave me a air mattress with holes in it for my son .. I paid for a double and i am stuck in a single . the staff is very rude and not helpful at all.. They leave the reception area unattended all the time amd say if u have a problem pick up the phone a dial 500 for what them not to answer... What of there was an emergency.. The Gm and housekeeping both stay in the hotel.. And walk around in the morning time with booty shorts on knocking on customers doors. Very unprofessional.. Oh and the biggest topper of them all is they make you pay for toilet paper and towels.. This was and still is the worst experience of our lives.. Oh and not in my room but anothe guest was complaining about seeing roaches in there room