First off, the building - especially the lobby - has loads of charm, and having a cocktail there was an absolute pleasure.

The location is extremely convenient, both for pedestrians as well as those hopping on a trolley.

I stayed in an older part of the hotel; while the rooms are small, they are bright, and the beds are comfortable. That said, all of the furniture in my room (and the mattress on the bed) were oddly askew when I checked in, and there was no mini-fridge, despite there being a bar menu for one. The windows are painted shut but don’t provide much insulation - I was in the 9th floor and could hear people’s conversations on the street.

The bathrooms are bright but tiny; the water pressure in the shower was so poor that I had to finish rinsing my hair in the sink.

The food is passable - the Italian restaurant is fine for a quick bite with colleagues, but the room service burger somehow managed to be undercooked and burnt at the same time.

Ultimately, this is the ultimate Kimpton property - the location is great, the staff is lovely, the food is fine, and the bathrooms leave something to be desired. I’d visit again, but might pay for a newer room.

The room is small, it is an old hotel. For the price I paid, the front desk staff not gracious. I had to have my key made 4x....no apologies....they acted like it was my fault. Has a seedy feel to it. Best thing is having Italian restaurant attached. I will not stay here again.