My family of four adults stayed in the "family room" on the top floor, and enjoyed our stay quite a bit. Staff was kind and professional. Room and beds were comfy. Ceilings were a bit sloped low so a tall guest needs to beware in the dark. The breakfast was really good, and the coffee/expresso machine was wonderful. The location near Viktualienmarkt and Marienplatz was fantastic, and made for fine nighttime adventures.
Downsides: poor/nonexistant wi-fi in top floor room (they said they were aware and working on it) Front desk is not 24 hour -- staff at desk was gone by 8pm (not 9pm) on 2 of the nights. We were able to check out by leaving keys in room and e-mailing invoice.

The room was very comfortable if not small, clean, and cozy. The bed was soft and the linens were warm. The location was superb! Very quick walk to the Viktualienmarkt and the Marienplatz. Well connected to public transport. Extensive breakfast spread. The only thing that really put us off was the parking situation- the public parking garage was a few blocks away...but given the location, trouble with parking is to be expected. I will 100% book this hotel next time we are in Munich.