by Courtney Elko
Located in the NoMad neighborhood, this new hotel offers views of The Empire State Building and the Freedom Tower. The guestrooms offer a mini-fridge, free Wi-Fi and a bedside dictionary in case anyone has homework. The Bunk Mod guestroom has twin size bunk beds and the room can connect to a Queen Mod room. The King Terrace guestroom offers a private garden terrace. The onsite restaurant serves breakfast, lunch and dinner and children under 12 eat free.
Our Editor Loves
- Bunk bed rooms
- Rooms with a private garden terrace
- Children under 12 eat free
- Connecting Rooms
- Free Wi-Fi
- Onsite Dining
I only give the Paul two stars because of the location ... otherwise it's one. Everything else about my stay was terrible. First the room was poorly lit, lacked a nightstand, and had no full length mirror. The bed was very uncomfortable. The elevators are VERY slow. The bathroom had no light over the mirror and no counter space. The service was also bad. Housekeeping did not clean our room one day and did not replenish coffee supplies on three days (we were there for 5 days), But the worst is when you complain to hotel staff and that make you repeat the same complaints over and over but NEVER do anything about it. Even at the end of my stay, I took the time to fill out a form about my stay ... all I got back was an email (from a non-responding address) saying "I'm sorry" from a customer service associate. No offer to make it right or anything. This company has zero idea how to build customer loyalty.
There is a sliding door on the bathroom, and a wardrobe right up next to it. I made the mistake of leaving a drawer open from the wardrobe, entering the bathroom, and sliding the bathroom door behind me. When I went to slide the door back open and leave, the wardrobe drawer I left open, was preventing the sliding door from opening. I am claustrophobic, did not have my phone in the bathroom with me and had to yell for help, until the cleaning staff finally heard me, called for someone to open my hotel room door and let me out. I was there for some time and I was very panicked about the whole situation and cried, completely blown away that this could even happen. What’s worse is that the cleaning staff said “this happens sometimes” and the situation could have been completely avoided if they simply addressed the issue by warning guests, providing a sign, or moving the wardrobe away from the wall. When I told the receptionist what happened to me, not a single “I am sorry that happened” was offered. Customer service 101. I asked how they would make it right, gave them 2 days to respond to me after filing my complaint and now am writing this review because they never called or emailed me back and clearly do not care about customer service. Thanks, The Paul NYC. I’ll make sure to post this wherever I can review your property online and hopefully no one else has to get trapped in their hotel bathroom in the future at your property due to your negligence.